Shipping Policy

Thank you for shopping with us at info-nozukoo.com.

Processing Times

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volumes, shipments may be delayed by a few additional days. If there will be a significant delay with your order, we will contact you via email.

South Africa Shipping

Estimated delivery time within South Africa is 1–5 business days after dispatch.

International Shipping

International delivery times may vary between 5–15 business days depending on destination and customs processing times.

International customers may be required to pay customs duties, import taxes, or additional fees determined by their country’s customs office.

Tracking Information

Once your order has been dispatched, tracking information will be provided via email or SMS where available.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are entered correctly at checkout.

We are not responsible for delays caused by incorrect or incomplete shipping information provided by customers. Once a tracking number has been assigned, address amendments may need to be arranged directly with the courier service and additional charges may apply.

Delivery Issues

If your parcel is delayed, damaged, or marked as delivered but has not been received, please contact us at sales@info-nozukoo.com within 7 days of the delivery update.

We will do our best to assist in resolving courier-related issues.

Delivery Delays

While we do our best to ensure timely delivery of all orders, delivery times may occasionally be affected by courier delays, customs processing, weather conditions, or other external factors beyond our control.